LaptopFixNZ Privacy Policy
Collecting of personal information
LaptopFixNZ is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our computer repair services.
We may collect your name, phone number, email address, and device details when you bring in your computer for repair. If necessary, we may access certain data on your device to complete a service, such as data recovery. However, we do not browse personal files unless required for the requested service.
Your information is used to contact you regarding your repair, process payments, provide warranty services, and improve our operations. We do not sell or share your personal information with third parties.
We take reasonable steps to keep your personal information secure. Customers are responsible for backing up their data before bringing in their devices. LaptopFixNZ is not responsible for data loss during repairs unless data recovery is part of the service.
If you need to access or update your personal information, you can contact us by phone or email. We may update this policy from time to time, and the latest version will always be available on our website.
Accessing Data on Customer devices
LaptopFixNZ may need to access certain applications, as part of diagnostic testing to ensure the device is fully functional. This step is necessary to confirm that repairs have been completed correctly.We respect customer privacy and do not intentionally expose, misuse, or sell any personal data. We will never transfer or copy data from a customer’s device without explicit consent unless it is required to complete the requested service, such as data recovery.
While we take every precaution to protect customer data, we cannot guarantee its security. LaptopFixNZ is not responsible for any data loss that may occur during the repair process. If a procedure is likely to result in data loss, we will inform the customer beforehand, explain the potential risks, and offer a backup service for an additional cost.
Due to the complex nature of electronic devices, we cannot always predict when data loss may occur. Therefore, we strongly recommend that customers back up any important files before bringing their device in for service.
Device Password & Security Policy
At LaptopFixNZ, we respect your privacy and take data security seriously. In some cases, we may need access to your device’s password to perform diagnostics, complete repairs, or test the system after servicing.
We recommend that customers temporarily remove or disable passwords before bringing in their device for repair. If this is not possible, you can provide your password so we can carry out full testing. Alternatively, we can guide you through testing the device yourself after the repair is completed.
For security reasons, LaptopFixNZ does not store or retain passwords. Any access to your device is strictly for servicing purposes, and once the repair is finished, we do not keep or use any login credentials. Customers are encouraged to change their password after collecting their repaired device for added security.
Many devices, including iPhones, iPads, MacBooks, laptops, and PCs, have security features that prevent full functionality testing without a password. Without access, we cannot verify that all features of the device, such as the display, FaceTime camera, or sensors, are working properly.
If you prefer not to provide a password, we can discuss alternative testing options. However, this may limit our ability to confirm the success of the repair
Payment
- All repairs must be paid in full before the computer system leaves our repair shop.
- Computers that have been purchased or repaired cannot be taken out of the shop until we have received payment in full.
- We do not require upfront payment for a diagnostic check and will not ask you for a deposit unless we need to order parts and you elect to hold on to your device until parts come in.
- LaptopFixNZ accepts cash, EFTPOS or Internet Banking.
Pricing Policy
- Prices are subject to change without notice. We reserve the right to adjust pricing as necessary.
- All prices include Goods and Services Tax (GST) unless stated otherwise.
- Quoted prices are valid at the time of inquiry but may change before final confirmation.
- All prices are listed in New Zealand dollars (NZD).
- Full payment is required upon service completion before the device is returned to the customer.
Quotations Policy
Any price quoted for a part is valid for 2 weeks from the date of the quote. However, we cannot guarantee the price beyond this period, as it may change due to:
- An increase in the part’s cost from suppliers.
- The required part being different from what was initially estimated.
- The part becoming unavailable.
If the price increases after the 2-week period or if a different part is required, we will inform the customer before proceeding with the repair. If the new price is higher than the agreed amount and the customer chooses not to proceed, LaptopFixNZ will return the device unrepaired and free of charge.
The repair price provided is an estimate only, based on the details given by the customer through our inquiry form or in-person consultation.
The final repair cost may differ from the initial estimate due to factors such as inaccurate or incomplete information provided or additional faults discovered during the repair process.
If there is a change in pricing, we will notify the customer by email or phone to obtain approval before proceeding with the repair.
If the customer agrees to the revised quote, they must pay either the standard inspection fee or the full repair cost before the device is returned.
Responsibility to Pick up Devices
Due to space limitations, LaptopFixNZ requests that you pick your equipment promptly.
LaptopFixNZ will make every effort to contact you when your service and/or repair is completed.
After 30 days from initial contact, LaptopFixNZ will charge a storage fee of $20.00 per month for products left. After 60 days from the initial date of contact, LaptopFixNZ will declare the product abandoned, and sell the product to recover costs associated with diagnostics, parts and labour for repair.
Collection of Items Policy
Only you or a person you have designated may pick up your item(s) from LaptopFixNZ. If someone else will be collecting your device on your behalf, you must inform us in advance.
Once the item has been picked up, LaptopFixNZ is not responsible for any actions taken by the third party, including loss, damage, or misuse of the device.
Repair Service Policy
3- Month repair guarantee
LaptopFixNZ provides a 3-month warranty from the date of service, covering only the replaced parts and repair work performed, not the entire device.
Example: If we replace a screen and the device later experiences motherboard failure, the warranty does not extend to the motherboard. If a battery replacement is performed but the laptop sustains water damage, the warranty is void. Similarly, if we repair a charging port, but the laptop stops turning on due to an unrelated issue, it is not covered under warranty.
The warranty covers manufacturer defects in the replaced parts, and if a part fails due to a defect within the warranty period, we will repair or replace it at no additional cost. However, the warranty does not cover physical damage, liquid damage, misuse, overheating, or issues unrelated to the repair performed.
The warranty will be void if the device has been tampered with, repaired by a third party, or if warranty stickers have been removed. Any signs of impact damage, liquid exposure, or misuse will also void the warranty.
To make a warranty claim, the issue must be reported within the warranty period, and the device must be returned to LaptopFixNZ for inspection. If the issue is covered, we will repair or replace the faulty part at no cost. If it is not covered, additional repair charges may apply.
No Fix No Fee policy
We believe in fair and transparent service. If we cannot repair your device, you will not be charged for the service. However, this policy does not apply in the following cases:
- Motherboard repairs, as they involve extensive labor and complex component-level work.
- When a repair is declined after we have performed diagnostics.
- When a replacement part has been ordered with customer approval, but the customer later chooses not to proceed with the repair.
Motherboard Repair Policy
Motherboard repairs are not covered under the No Fix, No Fee policy due to the complexity of the repair process. The price for attempting a motherboard repair is $150, which includes both components and labor time.
Warranty Exclusions
Our 3-month repair guarantee does not cover:
- Software issues, including viruses or operating system errors.
- New issues unrelated to the original problem.
- Physical damage, misuse, or liquid damage after the repair.
- Customer tampering with the device after the repair.
All parts come with a 90-day hardware warranty, but this does not cover physical damage, misuse, or liquid damage
Cancellation / Diagnostic Fee Policy
Our diagnostic check fee is $100 and will be credited toward the total repair cost if you proceed with the repair.
If you choose to cancel the repair after the diagnostic check, the $100 diagnostic fee will still apply to cover the time and effort spent diagnosing the issue.
Customer Responsibility & Issue Reporting Policy
- Customer’s Responsibility to Inspect Their Device
- Upon receiving a repaired device, the customer must thoroughly check that everything is functioning correctly. This includes testing the repair performed, overall device functionality, stored data, and any other components.
- 7-Day Issue Reporting Period
- Any problems or concerns must be reported within 7 days of collecting the device.
- After this period, LaptopFixNZ is not responsible for any missing parts, additional faults, or damages, unless they are covered under a specific warranty for the repair or replacement part.
- No Liability for Unreported Issues
- If a new issue is discovered after the 7-day period, LaptopFixNZ will not be held responsible, except where the issue relates to a part or repair that is still under warranty.
Repair Time Policy
Repair times at LaptopFixNZ are estimates only and not guaranteed. We do our best to provide an accurate timeframe, but the actual repair duration may vary. Factors such as service availability, part availability, the complexity of the repair, and unforeseen issues can affect the time required to complete the service.
If delays occur, we will keep you informed and provide updates on the progress of your repair. If you have any questions about your repair timeframe, please contact us.
Repair Service Policy
Some repairs may require a full reinstallation of your operating system, which will erase all data on your hard drive and restore it to factory settings. In cases of software issues or hardware malfunctions, a factory reset may be the most effective or only solution to restore your device to proper working condition. If you require data backup before the reset and restoration afterward, please inform us in advance. Additionally, if you wish to keep any original or faulty parts, you must request this when booking your repair.
LaptopFixNZ strongly recommends that all customers back up important data before bringing in their device for repair. If needed, we can attempt to back up your data before starting any work, but we cannot guarantee successful data recovery. LaptopFixNZ is not responsible for the loss of business data, personal files, photos, software, or programs. The responsibility for data backup rests entirely with the customer.
Please note that hardware failures—including issues with hard drives, SSDs, or other internal components—can sometimes occur unexpectedly during diagnostic testing. Additionally, virus infections, malware, and corrupted operating systems may affect the repair process. These risks are inherent in electronic repairs, and LaptopFixNZ cannot be held liable for such occurrences.
If you have any concerns about potential data loss or need assistance with backup options, please let us know before the repair begins.
Data Recovery Policy
LaptopFixNZ cannot guarantee full data recovery when retrieving data from failed, unhealthy, or damaged hard drives or other storage devices. Due to the unpredictable nature of data recovery, some files may be inaccessible, corrupted, or lost.
The full data recovery fee still applies, even if only partial data is recovered. However, at our discretion, we may adjust the cost based on the amount of data successfully retrieved
Data Recovery & Storage Device Failures
- Our guarantee does not cover data loss.
- If we replace a storage device (HDD/SSD) and it later fails, the warranty only covers the labor and replacement part, not data recovery services.
- We strongly recommend that customers back up their data before any repair.
Warranty & Guarantee Policy
LaptopFixNZ offers guarantees only on hardware repairs. However, there may be exceptions where a repair is performed without a guarantee. If this applies, we will inform the customer before proceeding, allowing them to decide whether they wish to continue with the repair under these conditions.
The following issues are not covered under our guarantees:
- Software-related problems, including viruses, malware, or operating system issues.
- Accidental or physical damage, such as a cracked MacBook or iPhone screen after the repair.
- Issues caused by improper use of the product.
Warranty Limitations & Physical Damage Policy
General Warranty Limitations
- Our guarantee does not cover issues caused by improper use of the device.
- Dust particles between the display and front glass/digitizer are not covered under our guarantee, as dust buildup is a natural occurrence due to static electricity generated by electronic devices.
- If a device develops a fault unrelated to the repair performed, our guarantee will only cover the specific repair or replaced part, not the entire device.
- This guarantee is not equivalent to a manufacturer’s warranty.
- If a customer disassembles their device after a repair and causes damage, the warranty will be void.
- Removing our warranty sticker will also void the warranty.
Guarantee Coverage
- Expensive parts for Apple Macs, laptops, and PCs will only receive the warranty provided by our third-party suppliers, which is typically 3 months.
- Example: MacBook Pro top assembly (screen, glass, and lid) is covered by a 3-month guarantee.
Logic board, motherboard, liquid damage, component-level repairs, and battery replacements are also covered by a 3-month guarantee
Guarantee Returns & Part Costs
- If a guarantee claim is made on a hardware repair that did not involve replacing any parts, we will attempt to repair it again at no additional labor cost.
- However, if the repair requires new parts, the customer will be responsible for the cost of those parts.
Customer-Supplied Parts
- If a customer provides their own parts, LaptopFixNZ will not provide any guarantee or warranty on the repair.
- If the customer-supplied part fails, the responsibility lies with the customer, as neither our suppliers nor LaptopFixNZ will be liable for defective components.
- In some cases, we may inspect and diagnose the device at our discretion, but no warranty applies to the repair.
Repair Risk Acknowledgment
When a device is brought in for repair, the customer acknowledges and accepts the following risks:
- Pre-existing Issues: Any internal damage, faults, or defects discovered during assessment were already present before the device was handed over for repair.
- Potential Power Failure: Devices with liquid damage, corrosion, impact damage, or misuse may experience complete failure during the repair process, making them unusable.
- Cosmetic Changes: Some cosmetic wear or minor marks may appear on the device’s housing during disassembly, as certain repairs require opening the device.
LaptopFixNZ takes every precaution to minimize risks, but due to the nature of electronic repairs, some issues may worsen or become apparent only during servicing.
Warranty Inspection & Void Conditions
All devices returned under warranty claims will undergo inspection for any physical damage, including:
- Cracks, chips, or shattered components
- Damage to the plastic frame surrounding the screen
- Visible damage to the device housing
If any of these signs are found, it will be considered impact damage or misuse, which automatically voids the warranty.
Additionally, if a device has been opened by a third party during the labour warranty period, or if warranty stickers have been removed or there is evidence of unauthorized work or inspection, the warranty will be voided in full.
Manufacturer’s Warranty Disclaimer
Manufacturer warranties only cover manufacturing defects and do not include damage caused by:
- Impact or physical damage
- Particle ingress (dust, debris, etc.)
- Liquid damage
- Misuse or improper handling
By approving a repair with LaptopFixNZ, the customer acknowledges that:
- If a device has already been damaged due to misuse, its manufacturer warranty is void, and this will not be reinstated even after repair.
LaptopFixNZ only provides a warranty on our own labor and replacement parts. We do not cover or reinstate any part of the manufacturer’s original warranty
Warranty Claim Verification & Conditions
Only LaptopFixNZ technician has authority to assess and approve warranty claims.
- The warranty is only valid for the original customer and cannot be transferred to a third party, unless written authorization is provided.
Warranty claim time-frame:
- Customers must notify LaptopFixNZ of any warranty-related issues within the warranty period.
- Once notified, the device must be brought in within 14 working days for assessment.
- Failure to provide the device within this timeframe will void the warranty claim.
- Exceptions may be considered in cases of illness, travel, bereavement, or other valid reasons.
Installed parts warranty conditions:
- If a warranty claim is made for an installed part, but the device has sustained physical damage or has developed additional issues due to actions by the customer or a third party, the warranty will be void.
MacBook Screen Repairs & Warranty Policy
As advertised, we use third-party high-quality displays for MacBook screen repairs. These screens are sourced from reputable suppliers and undergo thorough testing to ensure they meet high standards. Our testing process includes microscopic examination of color accuracy and pixel density to ensure top performance.
These replacement displays may have stamps, warranty stickers, or markings on the TCON board (which is not visible unless the MacBook is disassembled). These marks are applied by LaptopFixNZ and our suppliers as part of our warranty tracking to ensure that the screen has not been tampered with or replaced.
Physical Damage & Display Warranty
Our guarantee does not cover physical damage to displays. This includes, but is not limited to:
- Hairline cracks, scratches, dents, chips, or liquid damage.
- Cracks along the edges or display bezel, which may not be immediately visible but can still affect functionality.
- Damage caused by drops or impacts, even when no cracks are visible. Impact can cause internal damage, such as cracked solder joints, resulting in display flickering, ghosting, backlight failure, or image artifacts.
If an inspection determines that physical damage is the cause of a display failure, LaptopFixNZ reserves the right to deny warranty service.
Cracked Screens & Warranty Voiding
- Any crack on the screen or display bezel will void the warranty.
- On Apple MacBooks, for example, the glass bezel protects sensitive LVDS screen cables. A crack in the bezel can lead to display issues, and for this reason, cracked bezels also void the warranty.
- LCD displays cannot crack or shatter on their own. Glass only breaks due to external forces, such as pressure, impact, or rapid temperature changes. Unlike tempered glass used in car windows or cookware, LCD displays do not spontaneously crack—this would violate basic physical principles.
To be clear, LaptopFixNZ will not accept any warranty claims for a display with cracks, fractures, or any form of physical damage under any circumstances
Apple Mac Screen Repairs & Testing Requirements
- For Apple Mac screen repairs, we require the customer to provide a password or create a new user account for testing purposes.
- If the customer does not create a new account, we cannot fully test the display, FaceTime camera, or ambient light sensor.
- If an issue with the FaceTime camera or ambient light sensor is discovered after the repair, and the customer did not provide a password for diagnostic testing, an additional diagnostic fee will apply.
- To ensure full functionality, we require system access before finalizing the repair and adhering the new display.
Apple Mac & Windows Laptop Battery Replacement & Testing Requirements – LaptopFixNZ
- For Apple Mac and Windows laptop battery replacements, we require the customer to provide a password or create a new user account so we can fully test the new battery after installation.
- If the customer does not provide a password, we can only perform limited testing, which may prevent us from detecting certain battery-related issues.
Battery testing includes:
- Checking battery health and charge cycle count
- Verifying power delivery and charging functionality
- Ensuring system recognition of the new battery
- Assessing overall performance to confirm proper operation
- If a battery performance issue is discovered after the repair, and the customer did not provide a password for thorough testing, an additional diagnostic fee may apply.
- To ensure the battery replacement is fully functional, we require system access before returning the device.
From time to time, we update our warranty policy, and it is the customer’s responsibility to read and stay informed about any changes. For any warranty concerns, please contact LaptopFixNZ.
Mail-in repair
We accept Mail-in repair at our repair shop, but only after you have filled out the form. The address is as follows:
LaptopFixNZ
17A Cunningham Place, Halswell
Christchurch 8025
We do not like to accept the motherboard only during the repair. This is because after the board is repaired and installed by someone other than a trained professional there can be room for error. We can not warranty the repair if it was incorrectly installed or damaged during installation.